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I can’t connect to my video visit, what do I do?

  • Please visit help.doxyme to read on common troubleshooting issues and how to resolve them. Additionally, one of our staff members will contact you before your appointment and assist in troubleshooting your audio, video, or connection issues.
  • You can also visit to test your audio and video connection and walk-through troubleshooting practices with an online bot. It will ask you a series of questions that will help determine what the problem is and how to fix it.