Home » Frequently Asked Questions
FAQ: Looking for Answers? Select Below.
Insurance Enrollment & Fees
Is this still a free clinic or do I need to pay for services?
Saban Community Clinic started in 1967 as the Los Angeles Free Clinic. Volunteers provided all services and private donations allowed it to remain free of charge. However, in 2012, we ceased being a “free” clinic in order to meet the growing needs of our community and became a Federally Qualified Health Center (FQHC). This change has allowed us to expand services and provide affordable, comprehensive medical, dental, behavioral health, and pharmacy services to our four locations. Plus, access to social services to a wider range of patients.
We accept various insurance plans and have a sliding fee scale based on income. We won’t turn anyone away, regardless of their ability to pay, and thanks to private donors and government funding, we subsidize millions of dollars in care for patients every year. While a lot has changed over the past 50 years, our founding belief remains the same: healthcare is a right, not a privilege. We serve all patients, regardless of their health coverage status or ability to pay. We offer many options to make quality care affordable.
As Required by law, Good Faith Estimates for patients who do not have insurance or who are not using insurance, will be provided. This includes an estimate of the bill for medical items and services. To learn more, review the Good Faith Estimate Document.
I am not a U.S. Citizen; can I still receive treatment?
Yes, everyone is welcome. We do not turn anyone away, regardless of their citizenship status. We provide options to receive the care you need.
What if I can’t afford services?
Saban works to provide affordable quality healthcare regardless of immigration status, income, or race. We will ensure you get the care you need and provide options:
- Call (323) 648-4181 to schedule an appointment with a Patient Eligibility Specialist. They can help find health programs or enroll you into a health insurance plan (ie. Every Woman Counts, My Health LA).
- In addition to enrolling in a health program or insurance, patients can also apply for the Sliding Fee Discount Program.
- Patients can also explore payment plans if needed.
- As Required by law, Good Faith Estimates for patients who do not have insurance or who are not using insurance, will be provided. This includes an estimate of the bill for medical items and services. To learn more, review the Good Faith Estimate Document.
What if I don’t have health insurance?
Call (323) 648-4181 to schedule an appointment with our Eligibility Specialists. They can assist you in enrolling for a health plan or our Sliding Fee Discount program. Eligibility services are complimentary, and specialists can directly enroll patients into Medi-Cal.
*As Required by law, Good Faith Estimates for patients who do not have insurance or who are not using insurance, will be provided. This includes an estimate of the bill for medical items and services. To learn more, review the Good Faith Estimate Document.
What health insurance plans does Saban accept?
- Medi-Cal (LA Care, Health Net, Blue Cross, CareFirst)
- Covered California (LA Care and HealthNet, Molina)
- My Health LA
- If you are within your first 30 days, you can assign Saban as your medical home. If it has been past 30 days, unfortunately, the ability to change providers is not available. However, if you are dissatisfied with your current My Health LA provider, you can request a change with MHLA Member Services. For more information contact My Health LA
Providers & Services
What services are provided in the clinic?
PRIMARY & PREVENTIVE CARE
- Prenatal care
- Diabetes care
- Asthma care
- High blood pressure
- Vision and hearing
- Cancer screenings
- Full-Service Pharmacy – Free Delivery
- Wellness classes
- Children and adults
- Case management
- Social services
INFECTIOUS DISEASES SPECIALTY SERVICES
- HIV Testing/Treatment
- PrEP (Prevention services)
- Hepatitis C Treatment
- Pregnancy testing
- Birth control
- Free Shower Program
- Case Management
- Street Medicine
What can I expect if my appointment or service is provided by a Resident?
Residents are an integral part of our team approach to treating the whole person. A Senior Staff Physician (Primary Care Provider) or Pharmacist works with the Resident to coordinate referrals, medication, and follow-up care.
Our Medical and Pharmacy students and Residents come from well-known healthcare centers such as Cedars-Sinai Medical Center, UCLA David Geffen School of Medicine, USC Keck School of Medicine, and Kaiser Permanente which are among our partners in this important work.
- Medical Residents have completed medical school and can practice medicine; every doctor must train for at least 3 years or more in a specialized setting, such as Saban.
- Pharmacy Residents have completed pharmacy school and are licensed. Pharmacy residents do comprehensive medication reconciliation and crucial part of reaching optimized therapy for our patients. They also address any obstacles the patient might have from becoming compliant and adherent to their regimen.
To learn more about our training programs and the organizations we work with, visit Training Programs.
What if you do not provide a service I need?
If we do not offer a service you need, your Primary Care Provider (PCP) can provide a referral to a qualifying provider.
Who will be part of my care team?
Our Whole Care Person approach will bring together a team of health care providers to meet your needs with the latest technology and methods.
Physicians, Pediatricians, Nurse Practitioners, and Residents
Dentists and Pediatric Dentists
- Behavioral Health
Licensed Clinical Social Workers and Licensed Marriage & Family Therapists
Pharmacists, Residents, and Pharmacy Technicians
Find your Provider based on location, specialty, or language.
Referrals to Specialty Care
How will I know if my referral has been approved?
If your referral does not require authorization, you should receive a letter before you leave the clinic with the details of a recommended specialist.
If your referral requires authorization, you will receive a text message notifying you that your referral has been approved.
I’m having difficulty getting an appointment with the referred specialist. Do I have other options?
If you’re having difficulty getting an appointment with the authorized specialist, contact your health plan’s administrator or our Referral Department at (323) 337-1703 for options. While this is not a guarantee that we can find you another specialist that will have earlier or convenient appointments, we will work to find other options within your network.
What if I do not want to go to the specialist I was approved for?
Call your health plan’s administrator (located on your insurance card)
- MedPoint Management: 818-702-0100
- Regal Medical Group: 818-357-5000
- My Health LA members: 855-521-1718
If you do not require authorization, it is your responsibility to locate a specialist that accepts your insurance.
What should I do once I receive confirmation that a referral has been approved?
Check with your health plan to ensure your insurance is active and that you have selected Saban Community Clinic as your Primary Care Clinic.
- If you need further assistance, call 323-653-1900 or use the chatbox below and request to speak with a Patient Eligibility Specialist.
Schedule your specialty appointment:
- Your health plan will send a letter to your home with details of your referral approval or authorization.
- My Health LA Members: LA County will make two attempts to call you and schedule your appointment.
How do I request my Medical Records?
Saban patients can request their medical, dental, behavioral health, and billing records at any time.
- Please complete the online Release of Information (ROI) Form.
- Upload a digital copy of your Identification Card (e.g. driver’s license).
- Requests are processed within 15-days after submission.
Medical records contain information that allows health care providers to determine the patient’s medical history and provide informed care. If you are seeing a new specialist, they may request your medical records.
For more information visit, Medical Records Request.
Telehealth & Teledental Services
What is Telehealth & Teledental?
Telehealth (also commonly referred to as Telemedicine) and Teledental is a service that allows you, the patient, to have a visit with your provider via a telephone call or via video. It is a safe and secure method to conduct a visit from your home.
- Telehealth is offered for Medical and Behavioral Health visits.
- Teledental is only offered via video for initial consultations/evaluations for dental visits.
What if I don’t have a mobile phone or computer?
If you do not have a phone or computer, we may still be able to offer safe, alternative solutions for you. Please contact us at our appointment line at (323) 653-1990 or visit our website’s chat-box for more information.
Is there a video that shows me how my appointment will look?
Watch this step-by-step YouTube video on How to Use Doxy.me
I can’t connect to my video visit, what do I do?
- Please visit help.doxyme to read on common troubleshooting issues and how to resolve them. Additionally, one of our staff members will contact you before your appointment and assist in troubleshooting your audio, video, or connection issues.
- You can also visit doxy.me/precall-test to test your audio and video connection and walk-through troubleshooting practices with an online bot. It will ask you a series of questions that will help determine what the problem is and how to fix it.
Do I have to use my camera?
No, you do not need to use your camera to use telehealth, but it is the most effective and preferred method. Some appointments can be conducted over the phone or via audio-only. However, most appointments would benefit from using a camera, for example, video can be used to identify the area where the pain is coming from, show progress on a visual medical concern like a rash, or simply help connect face-to-face with your medical provider.
Teledental visits are only offered via video for initial consultations/ evaluations to evaluate urgent dental needs, and therefore, requires a camera to complete the visit.
Looking for answers?
Please select a category above.
Didn't find what you were looking for?
Please Contact Us
Use Chat Box below