MyChart

MyChart

Get online advice from your provider, see your health information, make appointments, and more! MyChart allows patients to interact with their health information and communicate with providers outside the traditional office visit.

To use your ACCESS CODE and LOGIN to MyChart, click here.

Please DO NOT use MyChart to send any messages requiring urgent attention. For urgent medical matters, contact your provider’s office.

What is MyChart?
MyChart offers you personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • View test results.
  • Request or cancel medical appointments, and review the date, time, and address of future appointments.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
  • See a graph of blood pressure readings over time.
  • View your health summary from the MyChart electronic health record.
  • View after visit summaries of past visits to your healthcare provider.
  • View recommended preventive care procedures based on age, sex and medical history, and request an appointment for health maintenance follow-up.
  • View the Care Plan your healthcare team has on record for you.
  • Access trusted health information resources.
  • Download visit and health summary information to take with you to other providers or for your own records.
  • Review your billing account and recent payment information.

How do I sign up?
Patients who wish to participate will be given a MyChart activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not given an activation code, you may call your primary care clinic to ask for one or ask to sign up during your next office visit.

Who can sign up for MyChart?
MyChart is available for adults age 18 and older. Additionally teens (12-17) can have access to their own MyChart account.

How will I know when new information is available in MyChart?
When you activate your OCHIN MyChart account, you will be asked to provide an email address so you can receive notifications about activity in MyChart. As new medical information becomes available in your OCHIN MyChart account, a notification will be sent to your email address directing you to log in to your secure OCHIN MyChart account for viewing.

When can I see my test results in MyChart?
Your test results are released to your MyChart account within three (3) days after they are available in your electronic health record (EpicCare). Not all test results are released to MyChart. For more information, please ask your provider.

If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your provider's office. For some information (such as allergies) you may review and mark for deletion any allergies that do not apply and add any allergies that are not listed. You may also ask your provider through MyChart Medical Advice Messaging or during a visit to correct any inaccurate information, indicating what is inaccurate and why you believe it to be incorrect. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my provider or nurse, when can I expect a reply?
You will generally receive an answer within three (3) business days. Please note that MyChart should not be used for urgent situations. Please contact your provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

Can I print or download any of my health information?
Yes, you may print any information where a print icon is shown (usually at the top right of the screen), by clicking the icon and then clicking Print This Page.
You may also download information from MyChart in any of these ways:

  1. You may download a summary of your health information from an option under the My Medical Record tab. Select Medical Tools > Download My Record and follow the on-screen instructions.
  2. You may also download a summary of a past healthcare visit from an option under the Visits tab. Select Visit History > Visit Summaries and click the floppy disk icon next to the desired visit in the list of all past visits. Follow the on-screen instructions to download a record of your visit.
  3. The summary of a past healthcare visit may also be downloaded from within the visit record. Select Visit History > Visit Summaries. Click the visit (in the Visit Description column) to see the Appointment Details, then click the folder icon to download the visit information.
  4. You may also send your health information to a provider outside of your clinic (such as a specialist) if that provider has a special email address (a “Direct Address”) that has been made available through MyChart or has been given directly to you. A Direct Address is similar to an email address but is a secure way to send authenticated, encrypted health information directly to known, trusted recipients over the Internet. It is a way for you to send your personal health information from this electronic health record system to an outside provider who does not use this system. While your intended provider may not be available in the MyChart directory today, the number of specialists and other providers included in the directory is expected to grow over time.

Why can’t I always cancel my appointment through MyChart?
To cancel an appointment, click on Appointments and choose Cancel Appts. Appointments can be cancelled in MyChart when your appointment is more than 24 hours away. If it’s within 24 hours, please call your clinic to cancel it.

Read more MyChart Frequently Asked Questions.

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